f.a.q.

You have questions. wE have answers.
WHAT ARE YOUR HOURS OF OPERATION?

Covington Trace ER & Hospital is always open, even on holidays, 24/7, 365 days of the year.

WHAT KIND OF EMERGENCIES DOES COVINGTON TRACE ER & HOSPITAL TREAT?

Covington Trace ER & Hospital treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rashes to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.

CAN COVINGTON TRACE ER & HOSPITAL TREAT BABIES AND ELDERLY PEOPLE?

Covington Trace ER & Hospital treats patients of all ages, from newborn infants through to elderly adults. We pride ourselves on being “child friendly” and even have a special exam room designed to help put our younger patients at ease.

DO I NEED TO MAKE AN APPOINTMENT?

There is no need to make an appointment with Covington Trace ER & Hospital. If you think you might be having a medical emergency we encourage you to come in immediately. Covington Trace ER & Hospital can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.

HOW MUCH IS A VISIT TO COVINGTON TRACE ER & HOSPITAL?

It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.

HOW IS COVINGTON TRACE ER & HOSPITAL DIFFERENT FROM AN URGENT CARE CENTER?

Covington Trace ER & Hospital is open 24/7 whereas by contrast an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms like Covington Trace ER & Hospital are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast urgent care clinics usually have more limited laboratory and radiology testing. Another important difference between the two is that Covington Trace ER & Hospital is staffed by board-certified emergency room physicians and ER-trained Registered Nurses. Whereas, urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.

WHAT IS THE AVERAGE WAIT TIME?

As a standalone emergency center, Covington Trace ER & Hospital features much shorter wait times than typical hospital-based emergency rooms. Covington Trace ER & Hospital doesn’t take patients from 911 ambulance services, therefore minimizing patient volume. Covington Trace ER & Hospital’s board-certified ER physicians and experienced Registered Nurses are able to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.

WHAT IF I NEED TO BE ADMITTED TO A HOSPITAL FOR FURTHER TREATMENT?

If you need to be admitted to a hospital for additional care, Covington Trace ER & Hospital will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.

DOES COVINGTON TRACE ER & HOSPITAL HAVE AN ON-SITE DIAGNOSTIC LAB?

Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Covington Trace ER & Hospital is 15 minutes.

DOES COVINGTON TRACE ER & HOSPITAL OFFER RADIOLOGY SERVICES?

Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.

HOW DO I KNOW IF COVINGTON TRACE ER & HOSPITAL IS IN-NETWORK?

No we are not in-network with any health benefit plan provider. However for all cases deemed emergent, Texas state law requires your insurance company to pay for your emergency care, even if the emergency room is classified as out-of-network. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

CAN I COME TO COVINGTON TRACE ER & HOSPITAL IS I DON’T HAVE INSURANCE?

Yes, Covington Trace ER & Hospital always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place you will still have the option of using a cash-fee plan to pay for your ER visit.

WHAT PART OF MY BILL AM I RESPONSIBLE FOR?

You will be asked to pay your emergency room copay at the end of your visit.

HOW IS MY EMERGENCY VISIT PROCESSED BY MY INSURANCE?

Your ER visit will be processed by Tyvan Billing LLC, and sent to your insurance company.

Covington Trace ER & Hospital accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover. Click here to pay your bill online.

To learn more, visit our Billing & Insurance page.

WHAT IF I HAVE TROUBLE WITH MY INSURANCE?

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance,

You can also contact our Billing Department, Tyvan Billing LLC, at 713-357-2535.